Responsible Gaming
Gambling should always be a form of entertainment, not a way to earn money or solve financial problems. The outcome of any game is based on chance, and there is no guaranteed strategy to win. Please play responsibly, stay within your limits, and never gamble with money you cannot afford to lose.
Age Verification
You must be at least 18 years old (or the local legal age for gambling in Malaysia, which may be 21 in certain licensed venues such as land-based casinos) to participate in any gambling activity. It is illegal for minors to gamble. We encourage parents and guardians to use filtering software to prevent underage access to gambling websites.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone else, it may be time to seek help:
- Chasing losses – trying to win back money you have lost by gambling more
- Hiding gambling activity from family or friends
- Spending more money or time on gambling than you intended
- Neglecting work, studies, or family responsibilities because of gambling
- Borrowing money or selling possessions to fund gambling
- Feeling guilty, anxious, or depressed after gambling
- Lying about how much you gamble or win/lose
- Being unable to stop or cut down, even when you want to
- Gambling to escape from stress, anxiety, or other problems
- Experiencing relationship problems or financial hardship due to gambling
Self-Help Tools
Many reputable online casinos offer tools to help you manage your gambling. We encourage you to use them:
- Deposit limits – set a maximum amount you can deposit per day, week, or month
- Loss limits – cap the amount you are willing to lose in a given period
- Wager limits – limit the total amount of money you can bet over a set time
- Session time limits – restrict how long you can play in one sitting
- Reality checks – receive pop-up reminders during play showing how long you have been gambling and your net outcome
- Cooling-off periods – take a short break from your account (e.g., 24 hours to 6 weeks)
- Self-exclusion – block yourself from accessing your account for a longer period (e.g., 6 months to 5 years)
- Account closure – permanently close your gambling account if needed
Support Organisations
If you are in Malaysia and need someone to talk to, the following organisation provides free and confidential emotional support:
- Befrienders Malaysia (24-hour helpline): www.befrienders.org.my | Phone: 03-7956 8145
If you are not in Malaysia or need specialist gambling support in your country, please contact the relevant organisation below:
- United Kingdom: GamCare and GamStop
- Australia: Gambling Help Online
- Canada: Responsible Gambling Council
- United States: National Council on Problem Gambling
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
- Other countries: Please search for your national problem gambling helpline or organisation.
Call to Action
If you feel that your gambling is no longer under control, or if you are worried about a friend or family member, please seek help today. Contact one of the support organisations listed above or speak to a trusted healthcare professional. Remember: asking for help is a sign of strength, and support is available.